Frequently Asked Questions

What does Genorix sell?

Genorix sells generators and related power equipment.

Where does Genorix ship?

We currently ship within the United States. Product-specific shipping availability may vary.

How long does shipping take?

Orders generally require 1–3 business days for processing, followed by approximately 3–7 business days of transit.

Will I receive tracking information?

When tracking is available, tracking information will be provided by email or through your order information.

Can I return a generator?

Eligible returns may be requested within 30 days of delivery, subject to our Return & Refund Policy.

Because generators can involve transportation and safety requirements, please contact us before sending any generator back.

What if my order arrives damaged?

Contact support@genorix.shop as soon as reasonably possible. We may request photographs and order information to investigate the issue.

Do generators come with a warranty?

Warranty coverage varies by product. Please review the warranty information on the individual product page before purchasing.

Are you the manufacturer of the products?

Genorix is an online retailer. We do not claim to manufacture products unless specifically stated on the applicable product page.

Are you an authorized dealer for every brand you sell?

Not necessarily. We do not represent ourselves as an authorized dealer or official representative of a manufacturer unless that relationship is specifically stated and verifiable.

How can I contact Genorix?

Email: support@genorix.shop
Phone: +1 (800) 555-0147

Address:
Genorix
6100 SW 112 Street
Miami, FL 33156
United States