Warranty Policy
Warranty coverage varies by product.
Some generators and power equipment sold through Genorix may include a manufacturer's limited warranty. The exact warranty period, coverage, exclusions, and claim process depend on the specific product.
Before Purchasing
Customers should review the warranty information provided on the individual product page before purchasing.
If you have questions about warranty coverage, contact us before placing your order.
Warranty Claims
If you believe a product has a defect covered by its applicable warranty, contact:
Please provide:
-
Order number
-
Customer name
-
Product name and model
-
Description of the issue
-
Photographs or video when reasonably requested
-
Any relevant product or serial-number information
Warranty Exclusions
Warranty coverage may not apply to damage or problems resulting from:
-
Misuse
-
Improper installation
-
Improper operation
-
Unauthorized modifications
-
Neglect
-
Improper storage
-
Accidental damage
-
Normal wear and tear
-
Failure to follow manufacturer instructions
-
Use outside the product's intended purpose
The specific warranty terms applicable to the product control where they differ from this general policy.
Warranty Does Not Replace Returns
A warranty claim and a standard return are separate processes.
For eligible returns within the applicable return period, please review our Return & Refund Policy.
Do not return a product for warranty service without first contacting customer support.
Contact
Genorix
6100 SW 112 Street
Miami, FL 33156
United States
Email: support@genorix.shop