Shipping policy
Shipping Policy
Last Updated: July 30, 2026
At Genorix, we aim to provide clear and accurate shipping information before you complete your purchase.
Shipping Area
Genorix currently ships orders within the United States.
Shipping availability may vary depending on the product, destination, inventory location, carrier restrictions, and other applicable shipping requirements.
Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received.
Orders are not normally processed on weekends or U.S. federal holidays.
Processing time is separate from shipping transit time.
Estimated Delivery
After processing, standard delivery is generally estimated at approximately 3–7 business days.
Estimated total delivery time is therefore generally:
1–2 business days processing + 2–5 business days transit
These are estimates rather than guaranteed delivery dates. Actual delivery times may vary depending on the shipping carrier, destination, weather, holidays, carrier delays, inventory availability, or other circumstances outside our control.
Shipping Charges
Any applicable shipping charges will be displayed during checkout before payment is completed.
If free shipping is specifically advertised for an eligible product or order, the applicable shipping conditions will be clearly displayed on the product page, cart, or checkout.
Tracking
When tracking information is available, it will be provided to the customer by email or through the customer's order information.
Tracking information may take some time to become active after the carrier receives the package.
Delivery Delays
Genorix is not responsible for carrier delays, incorrect or incomplete addresses provided by the customer, weather events, natural disasters, customs or regulatory delays, or other circumstances outside our reasonable control.
If your order appears to be delayed, please contact us at:
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information during checkout.
If an order has not yet shipped, contact us as soon as possible if you need to correct an address. We cannot guarantee that address changes can be made after an order has entered processing or shipment.
Damaged Packages
If your package arrives visibly damaged, please contact us as soon as reasonably possible and provide photographs of the package and product when requested.
We will review the situation and provide instructions for the next steps.